Quality Policy

Introduction:

BEAST Computers are committed to providing extreme gaming systems. These Gaming PCs are built and supported to the highest possible standards. Whether you want a budget focused, simple air cooled PC or a monstrous liquid cooled PC, we aim to deliver on our promise to you.

We aim to deliver a standard of build quality and tuning unsurpassed in the custom PC industry.

We aim to deliver pre and post sales support unsurpassed in the custom PC industry.

Quality Procedures:

BEAST Computers manufacture extreme gaming PCs with the intent of providing our customers with an advantageous gaming experience. In single player gaming environments and in online arenas, BEAST owners will have the edge. We employ a Quality Control System to ensure that each of our BEASTS leaves our workshop ready for gaming dominance. Only a gaming PC that has been built with meticulous care and effort is enough.

Pre-Build:
1) Compatibility check of components ordered by customer.

Build:
2) Neat PC build with excellent cable management. Only the best component manufacturers are considered for use in our systems. The criteria needed are speed, reliability and looks. Although price is important, corners are not cut for the sake of shaving off a few pounds here and there. Quality means everything to us.

Post Build:
3) Install. PC has Windows installed and all updates run.

4) Tuning and Optimisation. All the latest drivers are loaded onto the system. Some OS level changes are made where applicable.

5) Overclocking. The BIOS is updated to the latest version. Then various changes are made to overclock the PC. This unlocks even more power for no extra cost. This is a real added boost for the BEAST customer. The overclock attributes to a significant reason why our systems are faster than any other PC manufacturer. Testing must be much more rigorous on an overclocked system.

Gaming Tests:
6) Benchmarking. Each BEAST is benchmarked using a variety of benchmarking tools. This ensures that the system is hitting the performance speeds we expect of it.

7) 16+ Hour Intense Full Load Check. The BEAST is put through its paces to make certain it is 100% stable under maximum load. Two tests are run simultaneously maximising the usage of all components. Only if it can run without a single error through this burn in, will the BEAST be deemed suitable for release into the wild!

Final Pre-Despatch Control:
9) Final Visual Check. The PC is checked to make sure aesthetically it exceeds the BEAST standard. Cabling must be tidy and all components secure. Only if everything on the list above has been satisfied can the PC be given the BEAST seal of APPROVAL.

Despatch:
10) Customer is contacted before despatch. If we cannot reach the customer then we keep the BEAST until they have been spoken to and a suitable delivery day arranged.

11) Packing and despatch. The PC is delivered by courier. Safety during transit is not left to chance. Every system is first internally packed to prevent internal components moving due to a shock or drop in transit. Then it goes into a fitted box with polystyrene inserts. This box is then put into a secondary box which is much larger. The first box is padded within the larger one by a complete cocoon of bubble-wrap. The result is an extremely durable and well protected package.

After Sales Support: Quality Standards

We maintain a very high level of support for our customers. This starts when choosing exactly what type of gaming pc is suitable for your needs. You need the right BEAST for you. Do you want a liquid cooled PC, an air cooled PC or a combination of both? What is your budget and what can we do to maximise performance for target price you've set? What else will you be doing with the PC? All this input will start to create a picture of what is right for you. Even then it may take several conversations to pick you the perfect customised BEAST.

Beast Computers are great believers in a personal approach to business, especially when it comes to such extreme animals as BEASTS. This means explaining options clearly and jargon free. Discussing upgrades and choices honestly and impartially. Most customers have a set budget and it is our job to make the best possible gaming computer for that budget.

We operate under the following after-sales guidelines:

• To answer all emails rapidly and comprehensively.

• For a trained advisor to answer the phone quickly, without queues or menu choices.

• To have open telephone lines 9am till 6:30pm every weekday.

• Give objective and impartial advice designed to benefit the customer.

• To be helpful.

• To remove jargon and simplify the choices available.

• To resolve support issues quickly and efficiently.